Privacy Policy

At Craftsmiths, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your data across our platforms.

Website and Data Usage

Our website is powered by WordPress, a trusted platform that provides tools to help us manage your data responsibly. For more information on how WordPress handles data, you can view their privacy policy.

Our shop operates using WooCommerce, which enables us to provide a seamless shopping experience. WooCommerce also has its own privacy documentation, which you can explore here.

For customer support, we use Hesk, an open-source help desk tool. Hesk is designed to securely manage support tickets and customer interactions. You can learn more about Hesk’s data practices here.

Data Security

Craftsmiths operates on a secure server to ensure your data is protected at all times. Administrative access to our systems is strictly limited to the web manager, ensuring that your information is handled with the utmost care and confidentiality.

Your Rights

You have the right to:

• Access the personal data we hold about you.

• Request corrections to any inaccuracies in your data.

• Request the deletion of your personal data, subject to legal and operational requirements.

If you have any questions or concerns about how your data is handled, please contact us at support@craftsmiths.co.uk.